Rome Health Primary Care

 1500 N. James St.
Rome, NY 13440


Visit Patient Portal

Sign up for access to the Patient Portal to easily schedule appointments, request prescription refills and leave a message for your provider. Receive your personal activation code in person during your office visit or call for your activation code. Click on  link above to create your own username, password, and other log-in information used to verify your identity.

Welcome to your medical home! Thank you for choosing our practice to help take care of you and your family’s health. Our practice specializes in Family Practice and Internal Medicine.

At Rome Health Primary Care, our goal is to help you maintain your family’s good health. We are committed to providing you with a treatment regimen that best suits your needs and goals. 

We strive to improve the health of our patients and community. Our focus is educating you on preventative health screenings such as physicals, well-child visits and immunizations that prevent disease. We will share with you the necessary tools to help achieve your health goals. 

Advice During Office Hours

We understand that when you or a member of your family becomes sick, it can be very stressful. We offer sick visit appointments, same day scheduling and access to Convenient Care which  ensures that your immediate needs are addressed in a timely manner. We are committed to providing you with the appropriate testing, diagnosis, and if necessary – prescriptions, and a follow up care.

If you have a non urgent health concern, please call (315) 338-7040 and one of our attentive staff members will be happy to assist you by collecting pertinent information and forwarding to a member of your health care team. Every effort is made to respond to you within 24 business hours of your call.

After Hours Care

A physician is available on call, outside of practice business hours, to address your care health concerns. Call (315) 338-7040 to be connected with our answering service. A detailed message will be taken and the on-call provider will contact you in a timely manner.

At Rome Health Medical Center, your Patient Centered Medical Home, we work in Care teams.

What does this mean for you?

Your health care and treatment goals are approached through teamwork. Your Care Team consists of - Your Provider, your nurse, your medical record and referral coordinator, your family or care giver, and the specialists that are involved within your care. Together as a PCMH, our focus is to provide you with better coordinated, quality and comprehensive care.

Billing Information

We participate with most health plan networks. Please confirm that we accept your insurance, before scheduling your appointment. Your co-payment will be due at the time of your appointment. If you have any questions relating to payment or billing, please call (315) 337-1200. We provide equal access to all of our patients, regardless of the source of payment.

If you are uninsured and need information on obtaining coverage. We can help. Please call our billing department at (315) 337-1200 to obtain more information.

Medication Refills

Send us your prescription refill by calling our office directly. Please prepare in advance and allow 48 hours for processing requests. If you have questions about your medication, contact us by calling (315) 338-7040.

Convenient Care at Rome Health Medical Center

We know that sometimes medical needs arise before you have a chance to make an appointment with your primary care physician. For times like this, we created Convenient Care. Convenient Care is available to Rome Health Medical Center patients whenever a same-day appointment with your physician is unavailable. Providers are available for Convenient Care services Monday through Friday.

When You’re in the Hospital

To provide you with the very best care during your hospital stay at Rome Health, your primary care physician has entrusted a hospitalist from St. Joseph's Hospital to be your “in-hospital” doctor.

Hospitalists are physicians who work solely in the hospital and are available throughout your stay to talk with you and your family about your care and treatment.

In case of emergency, your hospitalist is never very far. That’s because he or she works only in the hospital and will see you more than once a day if needed. Hospitalists expedite your care by following up on tests and adjusting your treatment regimen throughout the day based on those test results.

At the time of your admission to the hospital, the hospitalist will review your medical records and may contact your primary care physician to discuss your condition. During the course of your hospitalization, the hospitalist and primary care physician may talk further regarding your treatment, and at discharge, the hospitalist will communicate with your primary care physician to discuss your further treatment needs, help arrange follow-up care, and prescribe the necessary medications.

Your primary care physician will have access to all your records following your stay.

Special Accommodations

Please let us know if you have a hearing, visual or physical impairment, or if you will need translation services. Always feel comfortable to bring a family member, friend or health advocate to your appointments.

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